Privacy Policy - Furniture Kenya

Effective Date: 5th May 2025

Furniture Kenya (“we”, “our”, or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.furniturekenya.co.ke or engage with our products and services.

By using our website or providing your information to us, you agree to the practices described in this policy.

1. Information We Collect

We collect personal and non-personal data in the following ways:

a) Personal Information

This includes information that can identify you as an individual, such as:

Full name
Phone number
Email address
Billing and shipping addresses
Order details
Payment information (processed securely via third-party gateways)

b) Non-Personal Information

This includes:

Browser type and version
Device type and operating system
IP address and location data
Pages visited and session duration
Referral source (e.g., search engines or social media)

We collect this information through cookies, analytics tools, and voluntary submissions (e.g., contact forms or purchases).

2. How We Use Your Information

We use your information to:

Process and fulfill orders
Respond to inquiries or customer support requests
Send transactional notifications (order confirmation, delivery updates)
Improve our website functionality and user experience
Prevent fraud and ensure the security of transactions
Send occasional marketing messages (if consented)

3. Sharing of Information

We do not sell or rent your personal data. We may share your information with:

Trusted third-party service providers (e.g., payment gateways, courier companies, email platforms) to process transactions and fulfill services.
Government authorities, when required by law or legal process.
Marketing platforms (only if you opt-in) for promotional communication.

All third parties are required to handle your data responsibly and in compliance with applicable privacy regulations.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Enhance website performance
Remember user preferences
Analyze site traffic via tools like Google Analytics

You may choose to disable cookies through your browser settings, but this may affect site functionality.

5. Data Retention

We retain your personal information only as long as necessary:

To fulfill the purposes outlined in this policy
To comply with legal obligations
For legitimate business operations such as tax and audit purposes

6. Data Security

We implement appropriate administrative, technical, and physical safeguards to protect your data from unauthorized access, disclosure, or misuse. However, no online transmission or storage system is 100% secure. Use of the site is at your own risk.

7. Your Rights

Depending on your location and applicable laws, you may have the right to:

Access the personal data we hold about you
Request corrections or updates
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, email us at: sales@furniturekenya.co.ke

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites. Please review their privacy policies independently.

9. Children’s Privacy

We do not knowingly collect personal data from children under the age of 18. If we learn that we have collected data from a minor without parental consent, we will delete it immediately.

10. Policy Updates

We may update this Privacy Policy occasionally to reflect legal, technical, or operational changes. We encourage you to review this page periodically. The effective date at the top will indicate the most recent update.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:

Furniture Kenya
Email: sales@furniturekenya.co.ke
Phone: +254 748 227 121
Website: www.furniturekenya.co.ke